Pick a conversation
Anything marked Needs you is where the robot stopped and asked for a person.
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This service is paused. Please get in touch.
Pick a conversation
Anything marked Needs you is where the robot stopped and asked for a person.
messages in answered by AI
Priced at Anthropic's published rates for the model this workspace uses. Test runs from the AI tab are included.
Tap the first day, then the last day. The arrows reach past months.
| Client | Chats | AI replies | Handed over | Per chat | Spend |
|---|
While this is off, every message still lands in the inbox. Nothing is answered automatically.
This is the only thing the bot treats as true. Anything not written here, it hands to a human instead of guessing.
It answers first, every time, and only asks once it has been useful. One thing at a time, never before it has helped, and it drops it if they dodge twice. It never withholds an answer to get a detail.
Ask it something the way a customer would. This never touches a real conversation, but it does cost a fraction of a cent and it shows on the Spend tab.
The five below are the questions most likely to catch a bot out. A good answer to the first two is handing over, not answering.
Which country a number like 0712345678 belongs to. 254 for Kenya, 971 for the UAE. Numbers written with their own country code are always left alone, so a Kenyan workspace still handles a Dubai number correctly.