Pick a conversation
Anything marked Needs you is where the robot stopped and asked for a person.
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This service is paused. Please get in touch.
Pick a conversation
Anything marked Needs you is where the robot stopped and asked for a person.
messages in answered by AI
Priced at Anthropic's published rates for the model this workspace uses. Test runs from the AI tab are included.
Each of these made the bot fetch a person. Add the answer to the knowledge box and it handles them itself next time.
Tap the first day, then the last day. The arrows reach past months.
| Client | Chats | AI replies | Handed over | Per chat | Spend |
|---|
While this is off, every message still lands in the inbox. Nothing is answered automatically.
This is the only thing the bot treats as true. Anything not written here, it hands to a human instead of guessing.
It answers first, every time, and only asks once it has been useful. One thing at a time, never before it has helped, and it drops it if they dodge twice. It never withholds an answer to get a detail.
It looks up real open times inside your opening hours and offers those, books only after the person has confirmed one, and can move or cancel a meeting they already have. It needs their number or email first, and never claims a booking it did not make. Bookings land on the linked subaccount's calendar, and in Google Calendar too if that is connected there.
Needs a WhatsApp number connected. Inside 24 hours of their last message we send plain text; after that WhatsApp only allows a template it has approved. Submit this one in Meta's WhatsApp Manager as a Utility template, then type its name here: Hi {{1}}, this is {{2}}. Your appointment is on {{3}}. If you need to change it, just reply to this message. Leave it empty and reminders only go out while the 24 hours are open.
Ask it something the way a customer would. This never touches a real conversation, but it does cost a fraction of a cent and it shows on the Spend tab.
The five below are the questions most likely to catch a bot out. A good answer to the first two is handing over, not answering.
Which country a number like 0712345678 belongs to. 254 for Kenya, 971 for the UAE. Numbers written with their own country code are always left alone, so a Kenyan workspace still handles a Dubai number correctly.